June Education Sessions Tackle More ChatGPT and Debt Buying Best Practices

woman typing on a laptop that says "ACA International Education"Register now for industry insights on closing sales, ChatGPT prompt engineering, debt buying and more for the month of June.

05/25/2023 3:20 P.M.

5 minute read

Kickstart your learning journey in June with ACA International’s Core Courses and Hot Topic seminars.

Our upcoming seminars highlight insights on retention and accountability, how to engineer effective prompts on ChatGPT, the costs and benefits of debt buying and more.

ACA online education is included in the purchase of the All-Access Training Zone. If you’re already subscribed, the June education is included in your Training Zone pass for you and your company. If not, invest in your employees by purchasing the Training Zone and access all of ACA’s seminars, seminar recordings and the ACA How tutorials.

As a reminder: If you receive a notification that you are already registered for an event through ACA’s online events calendar (such as the monthly Water Cooler Chat or a recurring Hot Topic series) and need to modify it, you can log in to your ACA account, click on your name at the top right and select Event Registrations in the side bar to manage your upcoming events list.

Don’t miss out! Take a look at these courses planned for June and save your spot now.

ACA How – ChatGPT: Practical Uses for ChatGPT & Prompt Engineering in Compliance & Collections

This ACA How series, led by Porter Morgan, partner at Martin Lyons Watts Morgan PLLC, will take place over the course of six weeks and will include three unique sessions covering interactive demonstrations and participation in various prompts. The second part of this series will take a practical deeper dive into different prompts and departments within your organization that could use ChatGPT.

This seminar is from 2 to 3 p.m. CDT June 1. Visit the seminar webpage to register.

Healthcare Collection Management: Advanced Topics for the HCM Designation

This course, led by Irene Hoheusle, vice president of collections and education at Account Recovery Specialists Inc., will discuss the risks and benefits of healthcare collecting and then dive into advanced operational topics related to healthcare collection, such as federal laws, the healthcare account lifecycle, strategies for collecting self-pay and Medicare accounts, and the basics of working with charitable providers.

This seminar is from 10 to 11:30 a.m. CDT June 5 to 9. Visit the seminar webpage to register.

Mastering the Sales Process: Identifying and Closing Deals

In part two of this four-part series, Adam Parks, founder and CEO of Branding Arc, and Jason Hiland, executive vice president of sales at, will teach you how to identify and approach potential clients, communicate value, negotiate deals and close sales. They will also cover topics such as customer discovery, value propositions, pricing strategies and objection handling. Gain experience in the real world of sales by registering for this course and learn how to build relationships with customers.

This seminar is from 2 to 3 p.m. CDT June 7. Visit the seminar webpage to register.

Water Cooler Chat

Find creative solutions to challenges faced in the accounts receivable management industry with the Women in Collections Resource Committee’s monthly Water Cooler Chat. Take this opportunity to recharge by connecting with your industry peers, asking questions, getting feedback or just hanging out.

Water Cooler Chats are scheduled for 1 p.m. CDT on the second Thursday of every month.

This event is from 1 to 1:30 p.m. CDT, June 8. Visit the event webpage to register.

Blueprint® Hot Topic: Building and Improving Your Auditing Program

If your company is pursuing Blueprint QMS, or if you need a deep dive into crafting an auditing program that really works, join this conversation. 2023 is setting us up for major change, and with change comes learning to track it and assess your progress. This Hot Topic, led by Beth Conklin, director of organizational training and development at State Collection Service Inc., will refer to the ACA Blueprint QMS system but is open to everyone.

This seminar is from 10 to 11:30 a.m. CDT June 12. Visit the seminar webpage to register.

Debt Buying 101: Be Prepared Before You Purchase

This course, led by Craig M. Geisler, president of Cherrywood Enterprises, will explore different options for collecting on purchased debts and cover the pros and cons of collecting debts in-house versus outsourcing to an external agency, as well as the options for sending debts to legal. Participants will learn how to evaluate the potential costs and benefits of each option and how to make an informed decision about the best approach for their business.

This seminar is from 2 to 3 p.m. CDT June 14. Visit the seminar webpage to register.

ACA How – ChatGPT: Developing Compliance & Collection Industry Prompts with Peers

The third part of this ACA How series, led by Porter Morgan, will create a list of commonly used prompts for compliance and collections with ChatGPT based on user input and interaction.

This seminar is from 2 to 3 p.m. CDT June 15. Visit the seminar webpage to register.

Right Strategy, Right Now! Series: Work Using the Right Method

This session, led by George Crow, associate partner at the Intelitech Group, will cover how to optimize your schedule to make the most of your productivity and use best practices and procedures to get the job done. You’ll also learn how to measure outreach results each day so that you can be sure your strategy is working.

This webinar is from 2 to 3 p.m. CDT, June 20. Visit the webinar webpage to register.

Check ACA’s online events calendar for regular updates on the Hot Topic seminar schedule and Core courses and stay tuned for more coverage of June education and beyond in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

If you’re interested in speaking at an ACA webinar, learn more here.

For more information about the All-Access Training Zone visit the product website.

Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to to receive updates on the ACA Huddle.


If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.


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