ARM industry experts will walk you through effective inventory management Feb. 23 for the start of this four-part series. Planning on sending multiple staff? Purchase ACA’s All-Access Training Zone to maximize your value.
02/20/2023 2:50 P.M.
3 minute read
ACA International’s four-part Right Strategy, Right Now! series starting this Thursday, Feb. 23 and led by The Intelitech Group’s Terry Glidden, strategic business consultant, George Crow, senior consultant, Chris Dunkum, president of First Collection Services, and Tammy Keener, vice president of operations at Credit Service Company Inc., will prepare you for every aspect of your business strategy. From inventory management to consumer outreach best practices—we’ve got you covered!
“The Right Strategy, Right Now! training series offers a comprehensive approach to helping participants maximize their inventory performance and optimize their outbound campaigns,” ACA’s Director of Education Kelli Krueger says. “Through this program, participants will learn how to effectively segment and prioritize inventory, measure their schedule effectiveness, and determine the best consumer scoring and outreach methods. Additionally, they will gain insight into how data can be used to drive both staff and campaign schedules, as well as how to work with a “patient first” approach and make sure their client scorecard meets their needs. With this training series, participants will be better equipped to ensure their strategies are in line with their business goals and get the most out of their investments.”
Here are the webinars included in the four-part series. All sessions are scheduled from 2 to 3 p.m. CT.
Thursday, Feb. 23, 2023: Working the Right Inventory
Are you looking to make sure your inventory management is as effective and efficient as possible? If so, this session is for you! Join us to learn how to work the right inventory and get the most out of your investments. We will focus on effective segmentation and inventory prioritization and discuss the key performance metrics that will lead to success. You’ll learn how to determine the best consumer scoring and how to make sure your approach is aligned with your business goals. We’ll also provide tips and tricks on how to maximize your inventory performance and achieve the best results.
Thursday, April 20, 2023: Working at the Right Time
This session will teach you how to prioritize your campaigns and optimize your schedule. Glidden and Crow will discuss how to measure your schedule effectiveness, and how data can be used to drive both staff and campaign schedules. You’ll also learn how to measure outreach results each day and hour so that you can be sure your strategy is working. Don’t miss this opportunity to make sure your outbound campaigns are as effective as possible!
Tuesday, June 20, 2023: Work Using the Right Method
Join us for this session on how to determine a workflow that incorporates multiple consumer outreach methods. Learn how to establish goals and how to know when to exhaust one method and begin another in this valuable webinar session. You’ll also learn how to measure success.
Tuesday, Aug. 24, 2023: Having the Right Client Scorecard
This session will cover how client scorecards have evolved in recent years and the direction they’re heading. Glidden and Crow will cover how to begin shifting scorecard focus from liquidation and outbound calls to the various outreach methods being used in the industry today: charitable write-offs and patient impacts. We’ll also provide tips on working with a “patient first” approach so that you can make sure your scorecard meets the needs of your client.
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