Register now for online education highlighting insights on health care collection management, medical collections and consumer payments.
07/26/2022 8:45 A.M.
4 minute read
ACA International has new education events on accounts receivable management industry topics in August, highlighting Zoom fatigue, mobile messaging risk mitigation strategies, managing the collection floor and more.
Before you plan your education for August, does your company enroll many staff in ACA’s online courses? If so, consider purchasing the All-Access Training Zone, which includes Core Curriculum and Hot Topic webinars, plus recordings. If you’re already subscribed, the August education is included in your Training Zone for you and your company—you won’t pay anything more to attend.
Take a look at these August courses designed for collectors, trainers and compliance staff, which are beneficial for your entire agency, and register now.
Healthcare Collection Management: Advanced Topics for the HCM Designation
Health care collections differ from other collection practices in many significant ways, especially when it comes to consumer care. This course, led by Irene Hoheusle, CCCO, IFCCE, vice president of collections and education at Account Recovery Specialists Inc., will discuss the risks and benefits of health care collections and then dive into advanced operational topics, such as federal laws, the health care account lifecycle, strategies for collecting self-pay and Medicare accounts, and the basics of working with charitable providers.
This Core Curriculum course is from is from 10 to 11:30 a.m. CDT, Aug. 22-24. Plan to attend all three days to receive full credit for your designation. Visit the webinar webpage to register.
Innovation Stage Online: In the Alphabet Soup by Bassford Remele – New Date Coming Soon
ACA’s own Senior Counsel Colin Winkler will moderate a discussion with Bassford Remele’s Consumer Law Defense practice group co-chairs, Jessica Klander and Patrick Newman, about the state of the Alphabet Soup laws (FDCPA, FCRA, TCPA) post-enactment of Reg F.
This webinar, sponsored by Bassford Remele, was scheduled for Aug. 25, but will have a new date in September. ACA will provide more details soon.
Medical Collections and New Ways to Motivate Consumers to Pay
Medical collections has its unique differences and motivating consumers to pay can be challenging. Learn to set yourself apart, improve positive pay outcomes and make the most out of every consumer contact. With the help of “objections to pay” examples, Teri Plunkett, manager at ANM LLC, will explore ways to motivate consumers on this timely medical collection topic. She will also review customer care best compliant practices and focus on understanding health care as a basis for productive dialogue and problem solving with consumers.
This webinar is from is from 2 to 3 p.m. CDT, Aug. 30. Visit the webinar webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic webinar schedule and Core courses and stay tuned for more coverage of August education and beyond in ACA Daily.
Coming up in September will be a Trainer Specialist Designation Workshop; Collecting More Payments Online—Using Your Website to Achieve Business Objectives; part one of the Authentic Persuasion Hot Topic Series with Jason Cutter; and Data Reporting: Compliance & Operational Metrics, which are also open for registration now.
If you’re interested in speaking at an ACA webinar, learn more here.
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