Register now for online January education sessions highlighting insights on successful persuasion principles, customer service training, industry laws updates and more. Consider purchasing the All-Access Training Zone to enroll many of your staff in these valuable sessions.
01/03/2022 3:45 P.M.
4.5 minute read
ACA International has new education events on accounts receivable management industry topics in January, highlighting insights on successful persuasion principles, industry laws and more.
Before you plan your education for January, does your company enroll many staff in ACA’s online courses? If so, consider purchasing the All-Access Training Zone, which includes Core Curriculum and Hot Topic webinars, plus recordings. If you’re already subscribed, the January education is included in your Training Zone for you and your company—you won’t pay anything more to attend. And check out the new features we introduced to help you find on-demand education recordings on our education home page.
Take a look at these upcoming courses designed for collectors, trainers, operations and compliance staff and register now.
Water Cooler Chat
Find creative solutions to challenges faced in the accounts receivable management industry with the Women in Collections Resource Committee’s monthly Water Cooler Chat. Take this opportunity to recharge by connecting with your industry peers, asking questions, getting feedback or just hanging out. Water Cooler Chats are scheduled for 1 p.m. CDT on the second Thursday of every month. This month’s topic is “Harnessing Emotional Intelligence” with Patty Genovay, president at Waterfall Revenue Group.
This event is from 1 to 1:30 p.m. CDT, Jan. 12. Visit the event webpage to register.
Innovation Stage Online: In the Alphabet Soup by Bassford Remele
ACA’s Senior Counsel, Colin Winkler, moderates a discussion with Bassford Consumer Law Defense practice group co-chairs Jessica Klander and Patrick Newman about the state of the alphabet soup laws (FDCPA, FCRA, TCPA) post-enactment of Regulation F. This online webinar is free for members and sponsored by Bassford Remele.
This event is from 2 to 3 p.m. CDT, Jan. 12. Visit the event webpage to register.
Successful Persuasion Intangibles
Do you want to be more persuasive and increase your revenue all while building stronger human connections along the way? In the rescheduled last session of this three-part series, Jason Cutter, CEO of Cutter Consulting Group, will take participants on a journey to discover the true meaning of authentic persuasion. This program removes the stress and anxiety about selling and transforms the learner into a model salesperson who inspires trust through integrity and authenticity.
This webinar is from 2 to 3 p.m. CDT, Jan. 13. Visit the webinar webpage to register.
Essential Collection Skills and Techniques
Effective communication is the cornerstone of the collection industry. This scenario-based core course emphasizes positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information and overcome stalls and objections to achieving payment. This session is led by Irene Hoheusle, vice president of collections and education at Account Recovery Specialists Inc.
This webinar is from 2 to 3 p.m. CDT, Jan. 16. Visit the webinar webpage to register.
Collections & Customer Service – Equal Partners for Success
Finding the right balance between resolving delinquent accounts and providing a positive customer service experience can depend on a number of variables. This course, led by David Glezerman, managing partner of The DRG Group, LLC, and Teri Plunkett, ARNM, LLC, will explore best practices and ideas to help everyone from owners to collectors focus on a seamless delivery model to achieve maximum success.
This webinar is from 2 to 3 p.m. CDT, Jan. 17. Visit the webinar webpage to register.
Innovation Stage Online: Collect 10x More Without Paying Agent Commissions
Sponsored by Paydit, this Innovation Stage Online webinar will help you learn how to optimize collections with fewer human resources and empower consumers to take control and action by implementing a self-service strategy. Richard Formoe, Michael Atme and Dustin Mena from Paydit will lead this informative session.
This webinar is from 10 to 11:30 a.m. CDT, Feb. 1 and was rescheduled from Jan. 11. Visit the webinar webpage to register. This online webinar is free for members.
Check ACA’s online events calendar for regular updates on the Hot Topic webinar and Core course schedule and stay tuned for more coverage of January education and beyond in ACA Daily.
Education updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
If you’re interested in speaking at an ACA webinar, learn more here.
For more information about the All-Access Training Zone, visit the product website.
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