Discover how incorporating the members-only Training Zone into your new hire training program can empower your collectors and boost their success from day one.
10/23/2023 3:30 P.M.
3.5 minute read
A solid new hire training program is the cornerstone of building an efficient workforce. In the accounts receivable management industry, preparing your new hires for whatever may come their way is paramount. That’s where ACA International’s members-only All-Access Training Zone steps in, offering a plethora of opportunities to enhance your new hire training programs for collectors.
With Training Zone, you—and everyone in your company—have access to all of ACA’s online education and webinar recordings for one low price.
“The resources that ACA gives us have been incredible and we have really built our post-certification training with the Training Zone as a springboard,” said Katie Borchers, owner and president of Beyond Green Solutions. “We have collectors, admin and sales staff on our team. For training my staff, I really rely on ACA. When we bought our membership, we bought the Training Zone.”
Here are some compelling ways you can use Training Zone to elevate your new hire training:
- Access to Diverse Training Content: Training Zone opens the door to a treasure trove of training content. By subscribing, you can enrich your new hire training program with a wide range of resources tailored to collection professionals.
- Hot Topic Training: Take advantage of our monthly hot topic training sessions. These sessions dive deep into industry-specific subjects, making them a valuable addition to your onboarding process. And if you miss a live event, don’t worry—you can catch up with the recording within 24 hours.
- Specific Course Offerings: Training Zone offers specific courses like “Overcoming Objections,” “Answering Tough Questions,” “Setting Goals,” and “Dealing with Difficult Consumers.” These courses directly address the key skill areas required for collectors of all levels.
- Expert Insights: ACA’s education courses are led by industry experts, providing new hires with insights and perspectives beyond your organization’s walls.
- Self-Paced Learning: Recorded webinars from Training Zone can be integrated into your training program as self-paced learning modules, accommodating different learning styles and allowing new hires to progress at their own pace.
- Customized Learning Paths: Encourage new hires to explore content by scheduling self-learning time, accessing the ACA Store, and filtering content by role. This way, they can choose courses that align with their specific needs and interests.
- Essential E-Learning Courses: Training Zone offers self-paced e-learning courses that cover fundamental knowledge for new collectors, forming the bedrock of their training.
- PCS Designation Pathway: Courses like “FCDPA Essentials” and “Essential Collection Specialist Techniques” are prerequisites for ACA’s Professional Collection Specialist (PCS) designation. Let new hires know that when they complete these courses, they are taking another step down the path of their career progression.
- Retention and Loyalty: Offering access to PCS designation courses early in their employment can increase employee retention and loyalty, as new hires see opportunities for professional growth within your organization.
- Comprehensive Training Package: Emphasize the value of Training Zone as a comprehensive training package that equips new hires with essential skills and supports their ongoing development as collectors.
- Customized Training Opportunities: If you have unique training needs that can’t be met within the Training Zone Library, don’t hesitate to contact Kelli Krueger at [email protected]. Your feedback is highly valued, and customized programs can be developed to meet your organization’s requirements.
“Incorporating Training Zone into your new hire training program can provide a well-rounded and flexible learning experience for your collectors, enhancing their skills and contributing to their long-term success in your organization,” Krueger said. “With Training Zone, you’re not just training your collectors; you’re setting them up for a career of excellence.”
How to Add Training Zone to Your Membership
Once you purchase access to the Training Zone, you and everyone at your location will have access to all Core Curriculum and Hot Topic webinars, as well as past webinar recordings—no access code required. Here’s how to add the courses you want to watch to your “My Items” list.
- Go to the ACA Store.
- Search for courses or recordings you want to add.
- Click on the course link.
- Click on “Add to My Training Zone Courses.”
For more information about our members-only All-Access Training Zone, visit the product website.