anonymous

California Continues Modifications to Consumer Complaints Rulemaking

compliance and regulations written on two bindersThe Department of Financial Protection and Innovation released modifications to its proposed rules. Submit your comments by April 7.

03/29/2023 2:50 P.M.

1 minute read

The California Department of Financial Protection and Innovation (DFPI) is seeking comments on modifications to its Notice of Proposed Rulemaking regarding consumer complaints and inquiries under the California Consumer Financial Protection Law (CCFPL).

Modifications (PDF) to the proposed rulemaking were issued in March and comments are due April 7.

The modifications include clarification on the applicability of the rules, the definition of a complainant, and disclosures to consumers who reside in California on financial products and services, among several others.

The DFPI started the comment processes for consumer complaints and inquiries under the CCFPL last summer, ACA International previously reported.

It released the first set of modifications to the rule in December 2022, and collected comments on that proposal through Jan. 20, 2023, ACA previously reported

Comments may be submitted regarding the modifications to the proposed rules and their economic impact:

  • Via e-mail to: [email protected] with a copy to [email protected]. Identify the comments as “PRO 03-21” in the subject line.
  • Via postal mail addressed to: Department of Financial Protection and Innovation, Attn: Araceli Dyson, 2101 Arena Blvd., Sacramento, CA 95834.

Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to acainternational.org to receive updates on the ACA Huddle, and you can interact with fellow ACA members on this topic on The Hub.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.

Advertisement

Collector Magazine

Advertisement

Base
One moment please...

Share Profile

This site uses cookies. By continuing to use our site, you are agreeing to our use of cookies. Review our Privacy Policy for more information. You may change your preferences on how cookies are stored by reviewing the settings on your browser.

The content on this site is presented for educational, general reference, and informational purposes only; is not intended to serve as legal or other advice; is not intended to be a full and exhaustive explanation of the law in any area; and should not replace the advice of your own legal counsel. By continuing to use our site, you are agreeing to the legal disclaimers in our Terms of Use. Review our Terms of Use for more information.

Friendly Reminder

Get continued access to ACA International’s wide array of resources, which can help you become more profitable, compliant and successful.

Renew your membership today to take advantage of tools you won’t find anywhere else:

  • Discounts on seminars, products, services and events
  • Resources to strengthen your compliance department
  • Industry-specific risk management products and services
  • Participation in ACA’s online community, The Hub
    Members-only website content
  • Professional development and training opportunities, and so much more!

If you have completed your renewal, please disregard this reminder.