California Continues Modifications to Consumer Complaints Rulemaking

compliance and regulations written on two bindersThe Department of Financial Protection and Innovation released modifications to its proposed rules. Submit your comments by April 7.

03/29/2023 2:50 P.M.

1 minute read

The California Department of Financial Protection and Innovation (DFPI) is seeking comments on modifications to its Notice of Proposed Rulemaking regarding consumer complaints and inquiries under the California Consumer Financial Protection Law (CCFPL).

Modifications (PDF) to the proposed rulemaking were issued in March and comments are due April 7.

The modifications include clarification on the applicability of the rules, the definition of a complainant, and disclosures to consumers who reside in California on financial products and services, among several others.

The DFPI started the comment processes for consumer complaints and inquiries under the CCFPL last summer, ACA International previously reported.

It released the first set of modifications to the rule in December 2022, and collected comments on that proposal through Jan. 20, 2023, ACA previously reported

Comments may be submitted regarding the modifications to the proposed rules and their economic impact:

  • Via e-mail to: [email protected] with a copy to [email protected]. Identify the comments as “PRO 03-21” in the subject line.
  • Via postal mail addressed to: Department of Financial Protection and Innovation, Attn: Araceli Dyson, 2101 Arena Blvd., Sacramento, CA 95834.

Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to to receive updates on the ACA Huddle, and you can interact with fellow ACA members on this topic on The Hub.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.


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