Register for the four-part series starting May 5 to optimize your onboarding, training, retention and more. Planning on sending multiple staff to this series? Purchase ACA’s All-Access Training Zone.
04/21/2022 2:45 P.M.
3.5 minute read
ACA International’s four-part Bridging the Distance Between Hiring, Training, Nesting, and Performing with a Remote Workforce series starting May 6 and led by Irene Hoheusle, vice president of collections and education at Account Recovery Specialists, will walk you through the four major steps in remote workforce optimization.
“Companies with a strong onboarding process gain employees with a strong connectedness to their work and who are 18 times more likely to feel committed to the organization. If loyal employees are on your bucket list, this four-part series is just what you need,” says Kelli Krueger, ACA International’s director of education.
Here are the webinars included in the four-part series, sponsored by StopLitigators.com, operated and powered by Contact Center Compliance.
Recruiting and Hiring, Hiring and Recruiting–Starting the Search
The first session in the series will build your foundation for the ideal employee, starting with recruiting and hiring. This open discussion will bring to the table ideas, tips, tricks and different resources that can be used when looking for your ideal candidate in both the remote and in-office environment. We will cover where to look, how to be creative with job descriptions and advertisements, onboarding and more.
This webinar is from 1 to 2 p.m. CDT, May 6. Visit the registration page here.
Training and Training and Training OH MY!
The second session in the series is centered on new hire training in both the remote and in-office environment, including the hybrid alternative. This session will cover best practices to keep your new hire training fun and engaging by utilizing inexpensive and free online tools created for specific topics such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Health Insurance Portability and Accountability Act, call de-escalation and more!
This webinar is from 1 to 2 p.m. CDT, May 12. Visit the registration page here.
Nesting? Does This Mean a Nap is Involved?
Most turnover occurs between days 30 to65 from the date of hire. This session will walk you through how to navigate through the “nesting” or the “bull pen” phase: the time in which the new hires leave the classroom environment and continue their training and development in a “nest” environment before joining their team. Learn about setting KPIs, small wins, soft skills training, preparing your employees for the transition to the real world and much more.
This webinar is from 1 to 2 p.m. CDT, May 17. Visit the registration page here.
We Made It! So…Now What?
The ideal employee has completed new hire training as well as the “nesting” period, so now what? In the final session of the series on remote work, Hoheusle will discuss how to keep your employees engaged and productive to help increase retention and reduce turnover. Take away a plethora of ideas on how to stay connected and bridge the gap between all employees in your organization.
This webinar is from 1 to 2 p.m. CDT, May 25. Visit the registration page here.
ACA online education is included in the purchase of the All-Access Training Zone. If you’re already subscribed, the upcoming education is included in your Training Zone pass for you and your company. If not, invest in your employees by purchasing the Training Zone and access all of ACA’s seminars, seminar recordings and the ACA How Reg F tutorials. Check ACA’s online events calendar for regular updates on the Hot Topic seminar schedule and Core Curriculum courses and stay tuned for more coverage of May education and beyond in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
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