Register now for online April education sessions highlighting insights on effective performance management, debt buying and more. Consider purchasing the All-Access Training Zone to enroll many of your staff in these valuable sessions.
03/29/2023 4:00 P.M.
5 minute read
ACA International has new education events scheduled for April, highlighting insights on effective performance management, debt buying, FDCPA and Safeguards Rule essentials and more.
Before you plan your education for April, does your company enroll many staff in ACA’s online courses? If so, consider purchasing the All-Access Training Zone, which includes Core Curriculum and Hot Topic webinars, plus recordings. If you’re already subscribed, the April education—and beyond—is included in your Training Zone for you and your company—you won’t pay anything more to attend. And check out the new features we introduced to help you find on-demand education recordings on our education home page.
Take a look at these upcoming courses designed for collectors, trainers, operations and compliance staff, and register now.
Advanced FDCPA Issues
Going beyond the basics of ACA’s FDCPA Essentials series, this course, led by Debra Ciskey, president of CACi, discusses the key decisions that agency leaders face complying with Reg F in their daily collection practices.
This webinar is from 10 to 11:30 a.m. CDT, April 17-18. Visit the webinar webpage to register.
Right Strategy, Right Now! Series: Working at The Right Time
This session, led by George Crow, associate partner at the Intelitech Group, will discuss how to measure your schedule effectiveness and how data can be used to drive both staff and campaign schedules. You’ll also learn how to measure outreach results each day so that you can be sure your strategy is working.
This webinar is from 2 to 3 p.m. CDT, April 20. Visit the webinar webpage to register.
Writing Policies & Procedures
Vital to any CMS, written policies, procedures and work instructions have unique characteristics that determine when and how they should be used. During this course led by Pamela Murphy, vice president, privacy and compliance officer at ConServe, you will practice writing a sample of each using defined guidelines, plus you will take home tools and samples to jumpstart development of this critical element of the compliance lifecycle.
This webinar is from 10 to 11:30 a.m. CDT, April 24. Visit the webinar webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic webinar and Core course schedule and stay tuned for more coverage of April education and beyond in ACA Daily. ACA has educational offerings throughout the rest of 2023, so make sure to register ahead for your favorite courses!
Education updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
If you’re interested in speaking at an ACA webinar, learn more here.
For more information about the All-Access Training Zone, visit the product website.
Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to acainternational.org to receive updates on the ACA Huddle.