An Amazon exec told CNBC that the company has invested $751 million in new technology over the last five years and that AI is enhancing jobs.
04/18/2024 2:15 P.M.
1.5 minute read
Amazon is continuously investing in technology, and recently a top executive downplayed the myth that AI and bots take jobs away from people.
Stefano La Rovere, director of global robotics, mechatronics, and sustainable packaging at Amazon, told CNBC that these technologies have actually enhanced more than 50,000 jobs across the company’s European fulfillment centers.
“Robots and technology help our employees … by reducing walking distance between assignments, by taking away repetitive motions, or [by] helping them to lift heavy weights,” La Rovere said.
“In turn, our employees can learn new skills, they can learn new competencies, they can acquire new capabilities that allow them to progress towards their career objectives,” he added.
Relatedly, when Bloomberg News‘s Emily Chang recently asked JPMorgan Chase CEO Jamie Dimon if AI would replace jobs, he said, “Of course. But people have to take a deep breath. Technology has always replaced jobs.”
AI is Reshaping Financial Services
Amazon is just one of the many companies speaking up about its use of technology and AI.
Discover recently announced it is using generative AI in its contact centers to help agents answer customer questions, ACA previously reported. Early results indicate that agents have reduced call handling time and policy search time by as much as 70%.
And at an investor conference, Visa discussed its use of AI to fend off cyberattacks, ACA previously reported.
The company employs advanced technologies such as generative artificial intelligence, leveraging its vast repository of global payment data to develop sophisticated fraud detection mechanisms.
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