Employees from CBHV share how their company leverages ACA’s designation program to attract and retain clients.
05/06/2024 2:30 P.M.
2 minute read
You can stand out among your peers, prove that your agency can be trusted to operate prudently, and instill a culture of professional development by pursuing an ACA International designation.
ACA’s seven designations are highly recognized and regarded in the accounts receivable management industry. Start with the fundamentals by earning a Professional Collection Specialist designation, then build your expertise by pursuing credentials specific to collector, compliance, operations, leadership, health care and other industry roles.
Here, CBHV President Eric Najork, Training Manager Brett Williams and Collection Manager Debbie DiRubbio share how their company leverages ACA’s designation program.
Q: How does ACA’s designation program help you attract and retain clients?
Williams: It equips new hires with a detail-oriented formal training program provided by an ACA-credentialed trainer. Once on the collection floor, employees continue to receive supplemental training and support from that trainer along with the continuous reinforcement of the fundamentals learned in the initial training program.
Najork: Participating in ACA’s designation program helps CBHV attract and retain clients by offering levels of professionalism, quality and assurance only obtained through 50 years of experience within the collection industry. CBHV understands its clients take comfort in knowing they’re represented by a company that places a strong emphasis on compliance and uses best business practices as instructed by an ACA-credentialed trainer. In time, all CBHV collectors become Professional Collection Specialists and uphold the standards set by ACA while representing our valued clients.
Q: How does ACA’s designation program increase compliance and operational effectiveness?
DiRubbio: Both CBHV’s compliance and training managers hold credentials through ACA and operate within the same framework to ensure all employees are performing in a compliant and professional manner.
Do you have teammates who could benefit from an ACA designation? Sign up for the members-only All-Access Training Zone, which gives users full access to all of ACA’s live webinars, webinar recordings, eLearning courses and the ACA How tutorials. You can use these courses to help complete the professional designation of your choice.
Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to acainternational.org.