Join us at ACA’s Convention & Expo next week to uncover the power of understanding unspoken words and body language during this interactive session led by Cortney Helfrich and Beth Conklin.
07/19/2023 12:40 P.M.
2.5 minute read
Are you truly hearing what your team members or job candidates are saying? ACA International’s 2023 Convention & Expo is offering a unique session Thursday, July 27, that delves into the world of coaching, interviewing, and exploring the hidden meanings behind the words we use.
Led by industry experts Cortney Helfrich, chief personnel officer at Wilber & Associates, P.C., and Beth Conklin, director of organizational training and development at State Collection Service Inc., this session, From Interviewing to Coaching: A Deeper Dive to What They Are NOT Saying, will help you enhance your coaching sessions and interviewing techniques.
During this session, attendees will gain valuable insights into the hidden messages that often elude us by dissecting candidate interview responses and team member feedback.
“Attendees can expect an extremely interactive session with prizes, open table discussions and a collaborative environment as we provide valuable insight on how to pay attention and ‘listen’ to what is NOT being said by your employees,” Conklin said.
Whether you’re a collector, manager, human resources professional or senior executive, learning the art of understanding unspoken cues can lead to more effective communication and fruitful outcomes.
“If you have ever left a conversation feeling like there was still a disconnect, this session is for you because you may have missed what was not being said that could have aided in gaining the results you were hoping for,” Helfrich said.
More From Our Convention & Expo
This year’s convention will feature education and business solutions in more than 25 breakout sessions that will include specialty categories such as interactive best ideas and burning issues based on company size, small agency hot topics and continuing legal education.
On the Main Stage:
- The Power of Positive Leadership with Keynote Jon Gordon, Wednesday, July 26. Following opening remarks from ACA CEO Scott Purcell and President Courtney Reynaud, Gordon will discuss how and why positive leaders transform teams and organizations and change the world.
- The Future is Now – Relate to Innovate with Keynote Betsy Ziegler, Friday, July 28. Ziegler, CEO of startup incubator 1871, will close out the annual awards ceremony with a discussion of the latest technologies and what you can do inside your own organization to engage the human side of innovation to drive positive change. Don’t miss your chance to discover vital insights about the tech ecosystem, what is yet to come, and what those changes mean for you.
There will be fun activities, too, including your chance at dart throwing with your peers at Flight Club Darts, sponsored by Nationwide and REPAY and benefiting the ACPAC Administrative Fund, as well as a networking event hosted by the Visionaries Committee (formerly the Women in Collections Resource Committee) and the President’s Closing Celebration. We can’t wait to see you in Chicago!
For more session and registration info, visit the 2023 Convention & Expo website.