Meet our Certified Instructors
Celebrating Mastery in the Accounts Receivable Management (ARM) Industry Through Peer Education
Certified Instructors serve as subject matter experts in the development of ACA Core courses, as well as the delivery of the courses via live webinars and in-person training for ACA members and non-member guests of our educational programs. Certified Instructors go through an extensive vetting and training process and must possess:
- Membership in good standing with ACA or an ACA employee.
- No less than five years of experience in the credit and collection industry.
- The ACA Professional Collection Specialist (PCS) designation.
- Proven experience in facilitating adult education, public speaking, and/or training.
- Attendance at ACA events.
- ACA achievements and leadership experience at the national and unit levels.
- Successful completion of ACA’s Instructor Training Academy.
Certified Instructors
Chief Compliance Officer,
Constar Financial
Services, LLC
Joe Adams
Owner and
Managing Attorney,
The Barton
Law Group, LLC
Dennis Barton
Owner,
Bedard Law
Group, P.C.
John Bedard
Senior Counsel,
Clark Hill PLC
Leslie Bender
Chief Compliance Officer,
Contract Callers, Inc.
LaDonna Bohling
President-CEO,
Collection Services International
Ron Brown
Director of
Business
Development,
Frost-Arnett
Company
Amy Canaday
Executive Vice President,
CACi
Debra Ciskey
Director, Organizational
Training & Development,
State Collection
Service, Inc.
Elizabeth Conklin
Managing Partner,
The DRG
Group, LLC
David Glezerman
President,
Action Collection Agencies, Inc.
Jay Gonsalves
Executive Vice
President/Chief
Strategy Officer,
State Collection
Service, Inc.
Tina Hanson
Chief
Personnel Officer,
Wilber &
Associates, P.C.
Cortney Helfrich
Vice President
of Collections
and Education,
Account Recovery
Specialists, Inc.
Irene Hoheusle CCCO, IFCCE
Attorney,
Bassford Remele
Michael Klutho
VP of Legal
and Compliance, Associate General Counsel,
TrueAccord
Corp
Kelly Knepper-Stephens
Shareholder,
Bassford Remele
Christopher Morris
Vice President, Compliance &
Privacy Officer,
ConServe
Pamela Murphy
President,
The O’Meara Law Office, PS.
Michael O’Meara
VP,
A R N M, LLC
Teri Plunkett
President,
Applied Innovation, Inc.
Harry Strausser
Executive Vice President,
Starmark
Financial LLC
Daniel Venditti
President,
Collect Northwest
Brian Watkins
