Meet our Certified Instructors
Celebrating Mastery in the Accounts Receivable Management (ARM) Industry Through Peer Education
Certified Instructors serve as subject matter experts in the development of ACA Core courses, as well as the delivery of the courses via live webinars and in-person training for ACA members and non-member guests of our educational programs. Certified Instructors go through an extensive vetting and training process and must possess:
- Membership in good standing with ACA or an ACA employee.
- No less than five years of experience in the credit and collection industry.
- The ACA Professional Collection Specialist (PCS) designation.
- Proven experience in facilitating adult education, public speaking, and/or training.
- Attendance at ACA events.
- ACA achievements and leadership experience at the national and unit levels.
- Successful completion of ACA’s Instructor Training Academy.
Certified Instructors

Chief Compliance Officer,
Constar Financial
Services, LLC
Joe Adams

Owner and
Managing Attorney,
The Barton
Law Group, LLC
Dennis Barton

Owner,
Bedard Law
Group, P.C.
John Bedard

Senior Counsel,
Clark Hill PLC
Leslie Bender

Chief Compliance Officer,
Contract Callers, Inc.
LaDonna Bohling

President-CEO,
Collection Services International
Ron Brown

Director of
Business
Development,
Frost-Arnett
Company
Amy Canaday

Executive Vice President,
CACi
Debra Ciskey

Director, Organizational
Training & Development,
State Collection
Service, Inc.
Elizabeth Conklin

Managing Partner,
The DRG
Group, LLC
David Glezerman

President,
Action Collection Agencies, Inc.
Jay Gonsalves

Executive Vice
President/Chief
Strategy Officer,
State Collection
Service, Inc.
Tina Hanson

Chief
Personnel Officer,
Wilber &
Associates, P.C.
Cortney Helfrich

Vice President
of Collections
and Education,
Account Recovery
Specialists, Inc.
Irene Hoheusle CCCO, IFCCE

Attorney,
Bassford Remele
Michael Klutho

VP of Legal
and Compliance, Associate General Counsel,
TrueAccord
Corp
Kelly Knepper-Stephens

Shareholder,
Bassford Remele
Christopher Morris

Vice President, Compliance &
Privacy Officer,
ConServe
Pamela Murphy

President,
The O’Meara Law Office, PS.
Michael O’Meara

VP,
A R N M, LLC
Teri Plunkett

President,
Applied Innovation, Inc.
Harry Strausser

Executive Vice President,
Starmark
Financial LLC
Daniel Venditti

President,
Collect Northwest
Brian Watkins
