Words That Work - MP3 - 5/16
Words That Work
Recorded: May 5, 2016
Words That Work is a communication method based on the science of positivity where powerful words are used to defuse frustrated consumers and build rapport. Learn the amazing value of Words That Work to stop saying what you can't do and start saying what you can do instead. Learn how to introduce this method into your own environments through scripting and training. Increase your collection revenue without sacrificing client/consumer satisfaction.
Mary Shores, President and CEO, Midstate Collection Solutions, Inc., Champaign, IL