Virtual Convention 2020 Session: A Peer's Guide to Digital Transformation

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Jeff Freedman - MRS BPO 

You are constantly hearing the term "digital transformation" however nobody tells you how to make the transformation in the debt collection industry. Most often, you hear from industry experts that are primarily trying to sell us a product or service. In this presentation, you will hear from a fellow agency owner, not a salesperson, who will take you through their digital transformation journey and share some of their pitfalls, triumphs, and lessons learned along the way. 

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