V10 (2019) Professional Collection Specialist (PCS) Exam

This designation honors collectors who complete training on professional and ethical collection practices. If you have completed the required courses, you’re ready to take the test. Go to Product Details below to order the test.

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STEP 1: Have you completed the required courses?*

  • FDCPA Essentials for the ARM Industry v. 10 (©2019)
  • Essential Collection Skills and Techniques v. 10 (©2019)

*Please note the course versions. This exam covers version 10 issued in 2019. If you have taken older / other versions of these courses (©2018 and before indicated on course materials), you must purchase another version of this exam. Please contact memberservices@acainternational.org for assistance.

STEP 2: Complete this application order form and submit with payment to ACA. Testing fees are not included in the ACA Training Zone.

STEP 3: Activate your Learning Management System (LMS) assignment for this exam by logging in to MyACA.

  • This purchase is active for 6 months and you have one opportunity to complete the exam once it has been started. It must be completed within 2 hours and you must achieve at least 85% to pass.

STEP 4: Need a retest? If you did not achieve 85%, you must purchase this test again to retake it. Go to Step 2.

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