Ultimate Collector Training Series - 4 Disc Set
You can get the entire ACA collector training series in one ultimate pack!
ACA's Ultimate Collector Training Series - 4-disc Set
Save over $185 off the individual prices!
It takes the ultimate training tools to get ultimate collection results. You can get the entire ACA collector training series in one ultimate pack! Featuring all four of ACA's self-paced training tools including Connect to Collect: ACA's Collector Simulation Course, completing this pack will make your collectors more than confident to hit the phones:
- Debt Collection: The Bigger Picture provides a basic overview of how collectors fit into the debt cycle and what they can expect on the job. In just 26 minutes, both your new hires and seasoned collectors will understand how their success on the job makes a difference to your company, your clients and consumers.
- FDCPA Essentials for Collectors bridges the gap between understanding the law and applying it on the phone by engaging your collectors with enhanced training modules, collection call videos, and a practice quiz, designed around the top five FDCPA complaints. Approximately 120 minutes to complete.
- Essential Collection Skills & Techniques is designed to improve your collectors' ability to adapt to a variety of consumer personality types to secure more payments and reduce the number of broken promises to pay. Approximately 120 minutes to complete.
- Connect to Collect: ACA's Collector Simulation Course puts your collectors on a real-world simulated collection call to practice the skills they learned from ACA's FDCPA Essentials for Collectors and Essential Collection Skills & Techniques courses. This course tests their ability to respond to different personality types, overcome stalls, and anticipate consumer behavior and more using bridging technology.
Get this crucial training pack today!
Advance Your Career
ACA's FDCPA Essentials for Collectors and Essential Collection Skills & Techniques provide the required training prerequisites for achieving ACA's Professional Collection Specialist certificate.