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Trainer Specialist Program Renewal Exam

ACA's Trainer Specialist designation makes it possible for individuals holding this designation to teach ACA's FDCPA Essentials for Collectors and Essential Collection Skills and Techniques, in their own organization.

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Earning ACA's Trainer Specialist Designation is the most cost-effective way to provide the prerequisite training required for your collectors to earn their Professional Collection Specialist Designation.

Prerequisites for Trainers:

  • FDCPA Essentials for Collectors - Core Curriculum, CD-ROM or Web course.
  • Essential Collection Skills and Techniques - Core Curriculum, CD-ROM or Web course.
  • Trainer Specialist seminar - Core Curriculum only (instructor-led, online).
  • Pass the Trainer Exam with a score of 90 percent or higher.

Once you complete the required training and pass the Trainer Specialist exam, you can begin training your staff on ACA's FDCPA and Essential Collection Skills seminars in-house.

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If you have already taken this exam and failed, please reorder this exam.

Technical Requirements for the Program:
Internet Explorer 9.0 or greater, Google Chrome (current version), or Mozilla Firefox (current version)
Adobe Acrobat Reader 10.0 or greater
Flash Player 10.0 or greater

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