Tips for Responding to Consumer Demand Letters for the Collection Industry - MP3 - 10/16
Stop, Mr. Postman, Wait a Minute! Tips for Responding to Consumer Demand Letters for the Collection Industry Recorded: October 13, 2016
Successful collection companies with solid compliance practices & procedures in place will receive an overture from a consumer/consumer attorney. While most of these communications are legitimate (even if the claims are disputed), many are unfriendly - leveling a whole host of FDCPA, TCPA and FCRA claims and seeking immediate termination of the activity and, almost always, significant financial compensation for alleged damages. Listen to this session for tips on creating effective response letters.
Karen Scheibe Eliason, Corporate Counsel, ACA International, Minneapolis, MN