Recognizing and Responding to Call Baiting - MP3 - 7/16
Recognizing and Responding to Call BaitingRecorded: July 19, 2016
Listen to this teleseminar to learn effective techniques to identify call baiting and entrapment from the moment a consumer picks up the phone and throughout the call. There are ways to effectively combat call baiting and training your collectors through this teleseminar will provide lasting results and more compliant collections.
Anita Tolani, Esq., Managing Partner, Weinberg, Jacobs & Tolani, LLP, Bethesda, MD
John Bedard, Jr., Esq., Managing Attorney, Bedard Law Group, P.C., Atlanta, GA