Professional Collection Specialist (PCS) Exam

This designation honors collectors who complete training on professional and ethical collection practices.

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The Professional Collection Specialist (PCS) Designation was designed for collectors who complete training in professional and ethical collection practices. Show your clients that your collectors have what it takes to collect efficiently and effectively, while staying in compliance with the Fair Debt Collection Practices Act (FDCPA). To achieve this designation, you must:

  1. Complete ACA's FDCPA Essentials for Collectors course (Core Curriculum, face-to-face seminar, web course or CD-ROM).
  2. Complete ACA's Essential Collection Skills and Techniques course (Core Curriculum, face-to-face seminar, web course or CD-ROM).
  3. Pass the PCS Designation exam with a score of 85 percent or higher.

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