Virtual Convention 2020 Session: Omnichannel Communications and Your Agency

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  • Tracy Montour
  • Greg Ruffino

Whether your agency is already employing an omni-channel communication strategy or you're preparing to go live with an omni-channel strategy in the future, there are still many challenges that our collectors face on a day-to-day basis. Texting, email, and other new technologies put collectors in a position they have never been in before. In this presentation, we will cover a few actionable tips for preparing your collectors for success in an omni-channel environment.

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