Listening and Questioning Skills for Collectors-MP3-1/15


By the end of this teleseminar you will be able to understand characteristics of good and poor listeners, and discover ways to become a better listener and communicator.

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MP3 Download

Listening and Questioning Skills for Collectors
Recorded: January 22, 2015

Effective listening and questioning skills make a world of difference in a collector's performance.

By the end of this teleseminar you will be able to understand characteristics of good and poor listeners, and discover ways to become a better listener and communicator.

During this teleseminar you will learn:

  • Why it's important to listen more than you talk
  • How to determine if you are a good listener
  • How to become a better listener
  • How to communicate with poor listeners
  • Different types of listening (reflective, active, etc.)
  • How to ask the right questions

Speaker:
Michelle Camp, General Manager, Express Recovery Services, Inc., West Valley, Utah

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