Identify and Avoid Call Baiting by Consumers - MP3 - 6/15

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Identify and Avoid Call Baiting by Consumers
Recorded: June 16, 2015

Avoid Call Entrapment Now!

Listen to this teleseminar to learn effective techniques to identify call baiting and entrapment from the moment a consumer picks up the phone and throughout the call. There are ways to effectively combat call baiting and training your collectors through this teleseminar will provide lasting results and more compliant collections.

Speakers:
Anita Tolani, Esq., Weinberg, Jacobs & Tolani, LLP, Bethesda, Maryland
Jeffrey Spector, Esq., Client Services, Inc., Saint Charles, Missouri