(02/23/2021) The Road to (Legal) Woes is Paved with Good Intentions


Most collectors know they need to show consumers respect and honesty.  When possible, it’s also nice to promote a friendly conversation. That often increases the consumer’s experience, which promotes recovery. When doing so, collectors may dip into the pool of casual conversation and may cross the line of compliance.

Speakers:

  • Dennis Barton, Owner and Managing Attorney, The Barton Law Group

  • Kelli Krueger, Education Director, ACA International

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