(02/23/2021) The Road to (Legal) Woes is Paved with Good Intentions

Most collectors know they need to show consumers respect and honesty.  When possible, it’s also nice to promote a friendly conversation. That often increases the consumer’s experience, which promotes recovery. When doing so, collectors may dip into the pool of casual conversation and may cross the line of compliance.


  • Dennis Barton, Owner and Managing Attorney, The Barton Law Group

  • Kelli Krueger, Education Director, ACA International

FREE for Training Zone Subscribers! Log in and find streaming info below:

If you already own this product, or would like to purchase it, please Log In.

If you do not have an account, please create one to purchase a product.


Product Files

Scroll to Top