In this hot topic, Collectors will get an understanding of ways to form simple questions that will lead to the best results. Creating these habits are difficult as there is an art to asking questions the right way and avoid wasting everyone’s time. Once you try these techniques, you will notice your conversations with consumers will have you gathering more information, receiving less complaints and having more productive communications.
Irene Hoheusle, Vice President of Collections and Education, Account Recovery Specialists, Inc.
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