(07/13/2021) Techniques to Tools: How to be a Successful Collector

Kelly Parsons-O’Brien, President of Pacific Credit Services is an influential voice with 27 years’ experience in the evolving landscape of the ARM Industry. In this Hot Topic, Kelly with share with you experience-backed principles for effective ethical collections and consumer motivation. Participants will discover techniques that can be implemented into to motivation tools in consumer conversations immediately.


  • Kelly Parsons-O'Brien, President, Pacific Credit Services

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