HT Recording: Creating a Revenue Growth Strategy That Wows Your C-Suite

As we kick off 2021, it’s clear that strategies focused on reducing costs and maintaining business continuity will be key to survival in a post-pandemic economic climate.Tune into this session hosted by Pete Lee, VP of Sales & Alliances at Observe.AI and Melquin Troncoso, Director of Global QA at ERC, to learn how ERC has reduced costs by staying proactive on fraud, streamlining overhead, and increasing QA efficiency with Contact Center AI.


  • Pete Lee, VP of Sales & Alliances, Observe.AI, San Francisco, CA

  • Melquin Troncoso, Director of Global QA, ERC, Dominican Republic

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