This session will focus on one of the most important collection skills, listening. Collectors will receive training on effective strategies to build rapport and clarify the consumer’s point of view. Once we lay the groundwork for effective listening, the fun really begins! Attendees will get a chance to participate in an interactive presentation on how to leverage their new abilities to overcome stalls and objections while avoiding the dispute landmines. It starts with listening and ends with more money in client, company and collector’s pocket!
Carl Christensen, VP of Collections, Professional Credit Service
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