The Final Rule under the FDCPA is rich with opportunities to communicate with consumers as per their preferences, but how might these changes create more opportunities for claims and litigation? How should agencies plan now to record consumers’ preferences and what reasonable policies and procedures should be dusted off in an agency’s compliance management system to minimize the impact of these new claims? Has the Final Rule breathed new life into the bona fide error defense?
- Leslie Bender, Senior Counsel, Clark Hill PLC, Washington, DC
- Manuel Newburger, Founding Shareholder & Vice President, Barron & Newburger, P.C., Austin, TX
- John Rossman, Attorney at Law, Moss & Barnett, Minneapolis, MN
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