(05/24/2021) Complaint Management: Building a Culture of Compliance

Consumer complaints don’t need to leave our businesses yelping with pain points. By creating a clear identification and response protocol for complaints, building a strong culture for complaint handling creates a positive experience for staff and consumers as they work together to achieve solutions. Join us to discuss:·Methods to receive and track complaints.·Recognizing the differences between complaints and disputes and the regulatory expectations of each.How efficient and compliant complaint management might lead to a “return on investment” in potentially reducing litigation and pre-litigation claims.


  • Leslie Bender, Senior Counsel, Clark Hill PLC

  • Eileen Bitterman, Compliance Officer, Weltman Weinberg & Reis Co, LPA

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