(05/18/2021) Back to Basics – Listening with Intent


Hi! I’m Jay. Remember this word – blue.
So many times now we get into ruts that we can’t get out of. Some of us have been in the business so long that we don’t truly listen and simply assume that the excuses are coming. In this session, we will bring it back to basics on how to truly listen when someone is explaining to us what their story or objective is. It may not even be an objective, but we wouldn’t know that if we didn’t listen.
Question - What was my name? You probably don’t remember. What you probably do remember is the word – blue. Join us for a highly engaging experience on how to effectively listen and communicate with your consumer.

  • Kristen Rowles, Director, Organizational Development and Training, The CBE Group, Inc.

  • Jay Sandy, Manager, Training, CBE Group, Inc

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