In this presentation we will discuss how the call easily can fall off track and how you can get the call back where it needs to be. Understanding techniques and how to control your behavior will be key to understanding how to reach a consumer quickly to help the average person be more cooperative and help the upset person to calm down. We will also discuss tips on when to know the difference and when it’s best to take the loss and end the call.
Irene Hoheusle, Vice President of Collections and Education, Account Recovery Specialists, Inc., Wichita, KS
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