(08/12/2021) Accelerating Agent Productivity with AI


Effective use of technology can lead to a massive boost in the productivity of your collections workforce. With the advent of modern AI and ML, various time-consuming, manual and inefficient collections workflows can be automated. Leading collection agencies and debt buyers constantly monitoring agent performance using Prodigal AI and using the insights to coach agents has been able to uplift their agent productivity by 20% and has seen $500K in annual benefits through cost savings and higher collections revenue. Leveraging technology to improve productivity and profitability is imperative for any modern collections business.

Speakers:

  • Tracy Dudek, COO, State Collection Service

  • Shantanu Gangal, CEO, Prodigal

  • Kelli Krueger, Education Director, ACA International

  • Greg Schubert, CEO, Sequium Asset Solutions

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