Hiring New vs. Training Experienced Collectors - MP3 - 5/15
Hiring New vs. Training Experienced CollectorsRecorded: May 14, 2015
Do you hire new or experienced collectors at your agency?
New collectors are fresh and can be shaped, whereas an experienced collector may know compliance (or worse, not know it), but not be used to your agencies policies and procedures. This session will look at the benefits/costs of the following aspects when it comes to using a new collector or an experienced one:
- Helping them succeed
Beth Conklin, CCCO, TSP, McCarthy, Burgess & Wolff, Cleveland, Ohio
Cortney Fleming, CCCO, CCCP, TSP, Wilber & Associates, P.C., Normal, Illinois