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Hiring New vs. Training Experienced Collectors - MP3 - 5/15

This session will look at the benefits/costs of the following aspects when it comes to using a new collector or an experienced one.

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Hiring New vs. Training Experienced Collectors
Recorded: May 14, 2015

Do you hire new or experienced collectors at your agency?

New collectors are fresh and can be shaped, whereas an experienced collector may know compliance (or worse, not know it), but not be used to your agencies policies and procedures. This session will look at the benefits/costs of the following aspects when it comes to using a new collector or an experienced one:

  • Hiring
  • Training
  • Follow-up
  • Helping them succeed

Speakers:
Beth Conklin, CCCO, TSP, McCarthy, Burgess & Wolff, Cleveland, Ohio
Cortney Fleming, CCCO, CCCP, TSP, Wilber & Associates, P.C., Normal, Illinois

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