FDCPA Essentials for the Accounts Receivable Management Industry Web Course (2nd Edition)

ACA's FDCPA Essentials for Collectors Web course provides a cost-effective, web-based way to train your collectors on the FDCPA from their desk. Your collectors' progress will be automatically saved during each session making it easy to complete the course in steps. Contact us to activate once purchased and provide user name(s).

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How Do Web Courses Work?

A Web course is a self-paced training tool individuals can access through My ACA and a portal on ACA's website. Each purchased Web course provides unlimited access for one individual for a period of 6 months--after which access expires and the course must be purchased again to gain access.

Important Note: Web courses are assigned to the person who purchases them online. If you are buying a course for individual(s) other than yourself, contact ACA after completing your purchase at memberservices@acainternational.org or 800-269-1607 and press zero, Monday-Friday, 8-5 pm Central time. Tell us the name and title of the individual(s) to whom the course(s) should be assigned and include their email address (if they have one).

About the course:

The course contains 6 modules and takes approximately 2 hours to complete. Take it all at once or in short modules. User progress is automatically saved.  Users will receive a Certificate of Completion at the end of the course.

Prepare your collectors to:

  • Identify restrictions on the timing of collection calls.
  • Determine a Right Party Contact (“RPC”) and refrain from third party disclosures;
  • Recognize and deliver the “Mini-Miranda” disclosure to consumers and understand collector duties during the 30-day Validation Period;
  • Recognize and respond appropriately to consumer disputes, cease communication requests, and consumers in bankruptcy;
  • Recognize and prevent prohibited practices such as harassment, abuse, false and misleading representations, and unfair or unconscionable means to collect a debt; and
  • Explain the consequences of violating the FDCPA.


Technical Requirements for the Web Course:

  • Internet Explorer 9.0 or greater, Google Chrome (current version), or Mozilla Firefox (current version)
  • Adobe Acrobat Reader 10.0 or greater
  • Speakers for audio

Alternative Formats:

This course is also available as an online, instructor-led webinar or in-person training administered by an ACA Trainer Specialist or Certified Instructor at your company.

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