FDCPA Essentials for Collectors Web course
ACA's FDCPA Essentials for Collectors Web course provides a cost-effective, web-based way to train your collectors on the FDCPA from their desk. Your collectors' progress will be automatically saved during each session making it easy to complete the course in steps.
In today's highly-regulated collection industry, it is more important than ever to understand what you can and cannot say to a consumer over the phone. ACA's FDCPA Essentials for Collectors Web course provides interactive, self-paced collector training that bridges the gap between understanding the law and applying it during collection calls.
Provide your collectors with a solid FDCPA foundation today with these training modules:
- Appropriate Third-Party Communications
- Right-Party Communications
- Avoiding Harassment and Abuse
- Avoiding False and Misleading Statements
- Avoiding Unfair Practices
- The Danger of Overshadowing
- Responding to Disputes
- Cease Communications Request
- What Could Go Wrong?
- 30-question Final Quiz
This course is approximately 120-minutes in length. You will also receive:
- Glossary PDF
- Study Guide PDF
- Electronic copy of ACA's Guide to the FDCPA, Volume One
How Do Web courses Work?
A Web course is a self-paced training tool individuals can access through a portal on the ACA's website. Although the course itself is identical to the FDCPA Essentials for Collectors computer-based training CD-ROM, it provides a cost-effective way to track the training progress of multiple collectors. Your collectors' progress will be automatically saved during each session making it easy to complete the course in steps. Plus, each collector for which you purchase a Web course can take the course an unlimited number of times during the six-month period when they first open the course!
ACA's Professional Collection Specialist (PCS) Designation
This Web course is one of the requirements for the PCS Designation. Complete this course and the Essential Collection Skills and Techniques CD-ROM or Web course and then take and pass the PCS Exam with a score of 85% or higher to earn the designation.
*Please note each Web course purchase includes access for one individual. Certificate of Completion is available upon completing the course.
Technical Requirements for the Program:
Internet Explorer 9.0 or greater, Google Chrome (current version), or Mozilla Firefox (current version)
Adobe Acrobat Reader 10.0 or greater
Flash Player 10.0 or greater
Speakers for audio