FDCPA Essentials for Collectors Web course 2019

ACA's FDCPA Essentials for Collectors Web course provides a cost-effective, web-based way to train your collectors on the FDCPA from their desk. Your collectors' progress will be automatically saved during each session making it easy to complete the course in steps. Contact us to activate once purchased and provide user name(s).

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In today's highly-regulated collection industry, it is critically important to understand what you can and cannot say to a consumer over the phone. ACA's FDCPA Essentials for Collectors Web course provides interactive, self-paced collector training that bridges the gap between understanding the law and applying it during collection calls.

Provide your collectors with a solid FDCPA foundation today with these training modules:

  • Appropriate Third-Party Communications
  • Right-Party Communications
  • Avoiding Harassment and Abuse
  • Avoiding False and Misleading Statements
  • Avoiding Unfair Practices
  • The Danger of Overshadowing
  • Responding to Disputes
  • Cease Communications Request
  • What Could Go Wrong?
  • 30-question Final Quiz

This course is approximately 120-minutes in length. You will also receive:

  • Glossary PDF
  • Study Guide PDF
  • Electronic copy of ACA's Guide to the FDCPA, Volume One

How Do Web courses Work?

A Web course is a self-paced training tool individuals can access through My ACA and a portal on ACA's website. Your collectors' progress will be automatically saved during each session making it easy to complete the course in steps. Plus, each collector for whom you purchase and have a Web course assigned may take the course an unlimited number of times during the six-month period after they first open it. 

Important Note: Web courses are assigned to the person who purchases them online. If you are buying a course for individual(s) other than yourself, contact ACA after completing your purchase at memberservices@acainternational.org or 800-269-1607 and press zero, Monday-Friday, 8-5 pm Central time. Tell us the name and title of the individual(s) to whom the course(s) should be assigned and include their email address (if they have one). Each purchased Web course provides access for one individual for a period of 6 months--after which access expires and the course must be purchased again to gain access. A Certificate of Completion is available upon completing the course.

ACA's Professional Collection Specialist (PCS) Designation

This Web course is one of the requirements for the PCS designation. Complete this course and the "Essential Collection Skills and Techniques"e CD-ROM or Web course and then take and pass the PCS exam with a score of 85% or higher to earn the designation.

Technical Requirements for the Program:
Internet Explorer 9.0 or greater, Google Chrome (current version), or Mozilla Firefox (current version)
Adobe Acrobat Reader 10.0 or greater
Flash Player 10.0 or greater
Speakers for audio