FDCPA Essentials for the Accounts Receivable Management Industry (CBT)

NEW FOR 2019: ACA's most popular computer-based training (CBT) program will keep your collectors abreast of the most current and accurate ways to stay in compliance with the FDCPA.

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ACA's FDCPA Essentials for Accounts Receivable Management Industry training program will provide your collectors with a solid foundation to communicate effectively with consumers and apply those concepts during collection calls.

This substantial redesign of ACA's Fair Debt Collection Practices Act Computer-Based Training (CBT) features the most crucial aspects collectors need to know about the law and how to apply what they know when communicating with consumers. It is sure to keep your collectors engaged in their compliance training!

You will receive:

  • The complete e-course package on a portable Flash Drive, including interactive exercises, scenarios, quizzes, a printable study guide, a final quiz, and certificate of completion for users.

About the course:

The course contains 6 modules and takes approximately 2 hours to complete. Take it all at once or in short modules. User progress is automatically saved.  Users will receive a Certificate of Completion at the end of the course.

Prepare your collectors to:

  • Identify restrictions on the timing of collection calls.
  • Determine a Right Party Contact (“RPC”) and refrain from third party disclosures;
  • Recognize and deliver the “Mini-Miranda” disclosure to consumers and understand collector duties during the 30-day Validation Period;
  • Recognize and respond appropriately to consumer disputes, cease communication requests, and consumers in bankruptcy;
  • Recognize and prevent prohibited practices such as harassment, abuse, false and misleading representations, and unfair or unconscionable means to collect a debt; and
  • Explain the consequences of violating the FDCPA.


Alternative Formats:

This course is also available as an online, instructor-led webinar or in-person training administered by an ACA Trainer Specialist or Certified Instructor at your company.

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