*20% OFF* When You Buy The Bundle!

Two new, revised training programs keep you and your staff up to date in this changing industry.

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FDCPA: ACA's FDCPA Essentials for the Accounts Receivable Management Industry training program will provide your collectors with a solid foundation to communicate effectively with consumers and apply those concepts during collection calls.

This substantial redesign of ACA's Fair Debt Collection Practices Act Computer-Based Training (CBT) features the most crucial aspects collectors need to know about the law and how to apply what they know when communicating with consumers. It is sure to keep your collectors engaged in their compliance training!

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FDCPA Essentials

ECST: Re-imagined and redesigned to reflect must-have competencies for collectors! This course introduces proven techniques to help you find your “flow”— consistently performing collection calls with positive results. This course emphasizes the importance of developing keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome challenges to achieving payment.

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You will receive:

  • Two complete e-course packages, each on a portable Flash Drive, including interactive exercises, scenarios, quizzes, a printable study guide, a final quiz, and certificate of completion for users.

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