Essential Collector Training Series - 3 Disc Set
Get started with this suite of collector training featuring a DVD that introduces your collectors and general staff to the industry and two self-paced training CD-ROMs that will increase your collection results while keeping you in compliance.
ACA's Essential Collector Training Series - 3-disc Set
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As the collection environment continues to evolve, it is not only important to know the law, but to understand how your staff can work together with the consumer to resolve their delinquent accounts. Get started with this suite of collector training featuring a DVD that introduces your collectors and general staff to the industry and two self-paced training CD-ROMs that will increase your collection results while keeping you in compliance.
- Debt Collection: The Bigger Picture provides a basic overview of how collectors fit into the debt cycle and what they can expect on the job. In just 26 minutes, both your new hires and seasoned collectors will understand how their success on the job makes a difference to your company, your clients and consumers.
- FDCPA Essentials for Collectors bridges the gap between understanding the law and applying it on the phone by engaging your collectors with enhanced training modules, collection call videos, and a practice quiz, designed around the top five FDCPA complaints. Approximately 120 minutes to complete.
- Essential Collection Skills and Techniques is designed to improve your collectors' ability to adapt to a variety of consumer personality types to secure more payments and reduce the number of broken promises to pay. Approximately 120 minutes to complete.
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Advance Your Career
ACA's FDCPA Essentials for Collectors and Essential Collection Skills and Techniques provide the required training prerequisites for achieving ACA's Professional Collection Specialist designation.