Essential Collection Skills and Techniques Web Course

NOTE: This product has been discontinued. If you have previously purchased this web course, you can still access it under "My ACA" until your 6 month access has expired.

2nd Edition of Web Course Now Available! Click the button below to learn more!

ECST Web Course
2nd Edition

ACA's Essential Collection Skills and Techniques Web course provides a cost-effective, web-based way to train your collectors on negotiation techniques from their desk. Your collectors' progress will be automatically saved during each session making it easy to complete the course in steps.