Virtual Convention 2020 On-Demand: Reacting to COVID Challenges and Preparing for Life After COVID

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The Coronavirus pandemic has presented the industry with an unprecedented set of challenges, from moving staff out of the office, to compliance challenges due to a wide variety of emergency State regulations, to calling debtors as the unemployment rate grew to unprecedented amounts.  In addition, agencies must prepare for the Covid-normal, which is likely to result in more debts than ever, more need to automate processes, and new opportunities for automated communications.  This presentation will talk about the challenges you are facing today, how one agency overcame those challenges, what the future looks like, and how you can prepare for the what’s to come. 

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