CORE Recording: Managing the Collection Floor

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CORE: Managing the Collection Floor

This course focuses on strategies in collection floor management that help maintain compliance and foster continuous improvement. Additional strategies address efficient and effective collection practices. The ultimate goal of all the processes you manage on the collection floor is improved and measurable performance.This course will prepare you to:

  • Describe effective inventory management strategies.
  • Operate a compliant collection floor.
  • Develop key performance indicators (KPIs) to measure performance.
  • Develop and understand efficient, effective, and compliant practices for the collection floor.
Course Time and Credit

3 hours, 1.5 Professional Development Units.  This course is required for ACA's Professional Collection Management (PCM) Designation. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar or those using an ACA Training Zone. Anyone sitting in with a paid participant is not eligible to receive credit. Please save a copy of the self-reporting attendance form in your materials for documentation.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

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