Core Recording: Keep Calm and Prevent UDAAP

If your company is a Training Zone subscriber, there is no need to purchase. Simply view the recording(s) and download the workbook under "Product Files" below.

If you already own this product, or would like to purchase it, please Log In.

If you do not have an account, please create one to purchase a product.


MP4 Access User Tips: 1) After purchase, download the Participant Workbook and save as a .pdf. 2) Next, click the player window to access the desired video. 3) When you need to stop the course, click the PAUSE feature and make note of your ELAPSED TIME. The player will not bookmark your spot. Use the slider to pick up where you left off.

How well can your team spot Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)? What about your network of partners? This course will review established federal guidelines for UDAAP and prepare you to develop a UDAAP risk management plan that encompasses your business and shared compliance obligations with clients and service providers.This course will prepare participants to:

  • Define UDAAP based on guidance provided by the Consumer Financial Protection Bureau (CFPB) and other federal regulators;
  • Identify potential UDAAP risks and harm from the consumer’s perspective.
  • Integrate UDAAP into a CMS with regard to Board and Management Oversight and other controls as required by the CFPB and;
  • Develop a UDAAP risk assessment plan for service provider and client oversight.
Professional Development Units

You will earn 0.75 PDUs for this online seminar, which can be applied toward ACA’s Scholar and Fellow designations. 

ACA Certified Instructors 

You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

Scroll to Top