Core Recording: Essential Collection Skills and Techniques
If your company is a Training Zone subscriber, there is no need to purchase. Simply view the recording(s) and download the workbook under "Product Files" below.
MP4 Access User Tips: 1) After purchase, download the Participant Workbook and save as a .pdf. 2) Next, click the player window to access the desired video. 3) When you need to stop the course, click the PAUSE feature and make note of your ELAPSED TIME. The player will not bookmark your spot. Use the slider to pick up where you left off.
CORE: Essential Collection Skills and Techniques (ECST)
Effective communication is the cornerstone of the collections industry. Using a set of 3 “Essential Collection Skills and Techniques” and a roadmap of 8 Collection Call "Checkpoints," this scenario-based course emphasizes the importance of developing positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome stalls and objections to achieving payment. (This course is also available in a live webinar or a self-paced e-course. Take only 1 version of the course.)
Course Time and Credit
3 hours, 1.5 Professional Development Units
*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar or those using an ACA Training Zone. Anyone sitting in with a paid participant is not eligible to receive credit. Please save a copy of the self-reporting attendance form in your materials for documentation.
ACA Certified Instructors
This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.