To Err Is Human Is A Reality – Fortunately, The BFE Defense Exists Too.


Convention & Expo 2021 Session: Thursday, July 29, 2021 8:00 AM - 8:50 AM

    The Bona Fide Error (BFE) defense, by definition, acknowledges that we are not perfect. We all make mistakes; even when collecting debts. Ordinarily the FDCPA imposes “strict liability” if a mistake is made. Kind of like “you broke it, you own it.” Fortunately, that’s not always the case. When Congress enacted the FDCPA, it purposely included a provision that provides a collector/collection agency with a sort of “free pass” when it comes to certain mistakes. This session will explore the BFE defense, what it entails, how it works and how to us

    Speakers:

    • Jessica Kland

    • Michael Klutho Esq.

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