The Future is Now - Electronic Communications with Consumers

Convention & Expo 2021 Session: Friday, July 30, 2021 1:30 PM - 2:20 PM

    Is your agency ready to engage with consumers electronically? The CFPB’s new Debt Collection Rule finally provides guidance for electronic communication with consumers. This presentation will address the do’s and don’ts of electronic communication under the FDCPA and the CFPB’s Debt Collection Rule. More and more consumers prefer to communicate electronically via text messages, email, or social media. Consumers also are more receptive when they can choose the method of electronic communication.Now is the time to prepare so that your agency is ready to hit the ground running. We will discuss tips for implementing new policies and procedures to help your agency develop a plan for electronic communications.


    • Jay Gonsalves

    • Richard Perr Esq.

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