Sales Training - Another Tool in Your Toolbelt

Convention & Expo 2021 Session: Thursday, July 29, 2021 2:00 PM - 2:50 PM

    Sales is a huge part of collections and that's why sales training should be on the top of our list to be trained to our staff! So let's get this tool in our tool belts! We are continuously selling ourselves to consumers on a daily basis of why they should pay us and not one of the other collectors calling them - BUT - are we doing this in a way that is most effective in time and in dollars collected? In this session we will dig into emphasis on words, tone of voice collectors need to use, and the art of MUSIC - the 5 things needed on every call to make it a successful call!


    • Kristen Rowles

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