Developing a Successful Call Flow Using KPIs

Convention & Expo 2021 Session: Thursday, July 29, 2021 8:00 AM - 8:50 AM

    It is quite common and we seem to all follow the same "base" when it comes to our talk off and call flows. We make sure all of the boxes are ticked when we talk to the consumer. But how do we know it is effective? How and what do we measure to determine its success? How do we know it is effective and productive? Spend the next hour discussing and learning unique ways to develop a call flow and KPIs that can be measure for success!


    • Elizabeth Conklin

    • Irene Hoheusle

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