Connect to Collect
Put your collectors on a real-world simulated collection call to practice their skills before and after hitting the phones with ACA's collector training course.
ACA's Collector Simulation Course
Computer-based training CD-ROM
Put your collectors on a real-world simulated collection call to practice their skills before and after hitting the phones with ACA's collector training course. ACA's Connect to Collect computer-based training program is designed to help new and experienced collection professionals complete a successful call from start to finish. This interactive course tests your collectors' ability to respond to different personality types, overcome stalls, anticipate consumer behavior, use proper word choice, take effective call notes, and other techniques to effectively collect on the account while staying in compliance with the law.
Based on the concepts featured in ACA's FDCPA Essentials for Collectors and Essential Collection Skills & Techniques, your collectors will leave this interactive course feeling confident to hit the phones. A collector's response and a consumer's reaction determine the path the conversation will take. The 'Coach Feedback' and 'Tips' sections will help your collectors improve their responses throughout the conversation.
All Four Call Scenario Sections, including the 'Final Scenario' feature the following:
- Open the Call
- Determine the Problem
- Find a Solution
- Close the Call
- Call Notes Quiz
- Call Results
Watch a quick demo:
Test out the course before you buy!
ACA's Connect to Collect Test Course - if link doesn't work, right click and choose Save Target As
(Test file includes opening section of one call scenario only)
Upon completing the course, participants will be able to print a Certificate of Completion. Test your collectors today!