Don't Get Caught: Compliant Call Openings - MP3 - 2/15
Listen to this teleseminar to learn how you can uphold compliance from the very minute the consumer picks up the phone.
Don't Get Caught: Compliant Call Openings Recorded: February 26, 2015
Call openings can make or break a call. Listen to this teleseminar to learn how you can uphold compliance from the very minute the consumer picks up the phone. You'll receive answers to your questions like:
- What is acceptable verification of the right party and what if they won't verify?
- What if the information a consumer gives doesn't match the record in front of you?
- How to answer a consumer when you are skip-tracing versus collecting.
- And more.
After listening to this teleseminar you will learn what other strategies agencies use to maintain compliance in the opening of a call and how consistency and written policies will help. You'll also learn how to make the best decisions for your agency when opening a call with your consumers.
LaDonna Bohling, Director of Call Center Operations, Contract Callers, Inc., Augusta, Ga.
Michael Rainwater, Principal, Uptain Group, Inc., Knoxville, Tenn.